Where can i start with this company. They appeal to young driver with usually a few hundred quid cheeper then other companies however that all that appears to be good about this company.
Since i work quite unsociable hours i tend to drive a lot in hours that are after 10 at night and i don't find it unreasonable to drive in my own car at my own expense after these times. Now after some digging and a call to customer services to find out why my usage score was -1 it was explained to me that i would get punished for driving after a certain time which to me seems like a curfew and extremely unfair.I did ask about Curfew's before i purchased the policy and which the conversation on the phone i have recored and will be taking further action on this that i would not be punished or restricted in anyway for driving after a certain time.
Secondly , id like to say the customer service from theses guys is awful. Never have i had to wait 45 minutes on hold to then be told they have system issues now i know system issues happen however they should really change the hold tune to something that tells you they are unable to do anything.
Lastly the excess millage charges are extremely unreasonable. I originally was reassured that i wouldn't need 8000 miles as a new driver and the guy on the phone managed to conivce me i would only need 5000 since then i have realised this was not enough and i have already had to pay 120 pounds just to drive another 1000 miles which wouldn't be unreasonable had i not paid 2800 pounds for the policy anyways. and I'm still set to go over and with only an month left on my policy they want another 120 quid for some more miles.
I would never ever ever recommend this company to anyone. They attract you in with a decent price but the extras you will be charged after the policy has started are simply not worth it. i would also suggest that you pay more and don't get a telematics box in your car because they just aren't helpful and you will be punished for going even 1-3mph over your speed limit.
STAY AWAY
8 years ago
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