Well firstly getting through to them is the single most difficult thing I have ever done. Be prepared to be on hold for up to an hour. Secondly I wanted to change the email address as I no longer had access to the previous one and I have spoken to almost 6 people asking them to change it as they had still not yet done so. When it was time for my insurance to renew they told me the wrong date and when I called to tell them I didn't want to renew I came to find out it has automatically done so as they emailed the wrong address after telling them to change it for so long. When I said I wanted to cancel the renewal I was told there was going to be a 70 pound cancellation fee if though I did not drive it. However because my dad drove it who's own policy allows him to drive any car full insured. Yet because he drove it I had to pay the 70 pound. Absolutely disgutted with this company avoid completely