I've almost done my full year with them and not had too many problems. The thing I learned is that the black box isn't the best thing on properly reviewing your driving, I only know this because most of the time it says on the online dashboard that my acceleration is +10, I don't think the black box knows what messing about with your mates at 5 in the morning wheel spinning and randomly putting on your handbrake going 60mph. The box got me going 46mph in a 30 zone and the next day I got a message saying I went over 50% of the speed limit and if I get another warning my policy will be cancelled, i now just stick under the 50% limit. The photos of my licence I sent in didn't get checked properly because they would have realised that I haven't actually had a full licence for 2 years in the first place. The company is justhe a big joke but I can't complain about the customer service because when dealing with them on the phone I had a decent experience to be fair.