I am a 17 year old boy who recently took an insurance policy with carrot I made a mistke by speeding and my black box cought me for this I phoned up it took me 40 minutes to get trough to them when I got through I cancelled my policy they said they were due me a rebate and they said the would send me an email of how much this was a week later I got an email and a letter telling me I was owe them money I have since tried phone them and email them they have blocked my email address and they cut me off 3 times after been on hold for more than 40 minutes I am now phoning for a 4th time they have still not answered after 42 minutes exactly and I do not expect to get an answer from them please learn by my mistake and I would. It recommend carrot to anyone please can anyone that had been in the same situation reply please because I Am going to report them to fianancialc conduct authority