They cancelled my policy because of 'outstanding documents' even though I had called up a week prior to make a claim, and there was no mention that anything on my account was outstanding. At this point I was already insured with them for 4 months. They then went on to tell me that my deposit was un-refundable and that they tried to contact me and i should learn to 'read my emails' when there is not one email about outstanding documents. AVOID LIKE THE PLAGUE. They are a company which thrives off exploiting young drivers, Please just pay that little bit more and go with a company which is genuine and not so money orientated.