Firstly when i reported an incident, they escalated it to a claim without my consent, secondly the staff were not helpful because I kept getting lied to, when trying to close a claim, nobody there knows what they are doing, everyone kept telling me different things, for example one person said the claim would be closed within 1 hour because third party had contacted them, and i called later to confirm and then they asked for proof,I am really frustrated and annoyed because i had confirmed at the time with a member of staff that i wanted to report an incident and not make a claim , they were fine with that and then without my knowledge or permission they opened a claim where i had no knowledge or understanding of this action, i only found out because my insurance finished and i was requesting No Claims Bonus , otherwise i would have never known, i advise nobody to take out an insurance with this company, they are very deceitful and when trying to rectify a mistake, it takes forever, those who may read this, don't make the same mistake I made, just pay a little extra and go with a decent company