Initial feedback for quote to price to putting cover live was very good, then sending proof in and several emails later eventually finding the documents I had already sent the first time meant lots of my own wasted time which was at the end getting tedious and annoying. Waiting time to get through on phone is too long. Other than that I think the price is good compared to alternatives. The I box fitting service should be better, arranged and was confirmed morning fitting, I chased after lunchtime and eventually the fitter turned up around 2pm, again a wasted day.....all of this costs me money.......