this insurance company did not add the correct people to my policy that i had inputted before i submitted my forms and agreed to the terms and conditions. They then blamed the error on me and said they will add the other driver to my policy for a fee of £350 ! the other person as a driver on my policy was supposed to make my insurance cheaper so paying the £350 fee would not be worth my money as i would not be saving anything in fact i would be losing money. when i tried to query other issues i was having with them i had to wait over a week to get any response. After emailing 5 times they decided to call me in the middle of the day after me clearly stating in two of my emails i cannot receive or make calls during work times. So as a result of this is missed their call to then wait on hold for my full lunch break and get no answer. When i finally got an answer i was once again told i was lying about being stuck in traffic and got told "the road you were on wouldn't have any traffic" bearing in mind that it is a big busy industrial estate during rush hour. I DO NOT recommend this insurance provider to any first time driver. they will rip you off. accuse you of lying. blame you for their mistakes and give you false information. i did not even receive all the packs of information they were meant to send so found out half way through the month why my score was going down. When you turn your ignition on in your car even when sitting still outside a house or in a drive waiting for a friend they put your score down. However this was not told until i spent hours on the phone weeks after taking out the policy. I cannot even cancel my policy now because i will loose a £450 deposit and forced to pay an additional £150 cancellation fee. all because of errors within their business. Highly Disappointed, it would be interesting to know if other people have experienced these issues.