Absolutely dreadful. Avoid at all costs. The scores on the app bear no relation to actual driving. I received negative scores on the app for usage, which lead to carrot threatening to cancel my policy. One of these scores was for driving someone to the airport (an hour journey there and an hour and a half on the way back because of a traffic jam) - journeys over two hours long lead to negative scores. Maybe there's something I'm missing, but I'm not sure how being stuck in traffic was due to bad driving on my part. I also got negative usage scores for journeys that were apparently too short... It is seemingly impossible to use your car at all, without being threatened with policy cancellation if you are insured with carrot. Moreover, I got a negative score for a week, when my car was parked on the drive at my house and I was out of the country... Absolutely ridiculous. Why would they offer car insurance when they are so clearly opposed to the idea of people using their cars? Their app doesn't work, the scores it gives for driving bear no resemblance to reality. Their offer of free pizza as a reward is a lie. The only available reward is the chocolate, which you only find you've qualified for, once the offer has expired. Whenever I tried to call to get through to carrot I was never on hold for less than half an hour. On the day I cancelled my policy I spent a total of three hours on hold with them.