After being paid, three days later they sent a guy to our work to come and fit the black box. When he arrived after looking at the car for a while he then refused to fit the box as he claimed our Ford Fiesta Zetec was not a Ford Fiesta Zetec?! The company also insisted that we had modified the car and accused us of lying about what model the car was even though we showed them the log book and manual. The staff are all extremely rude, especially one woman in particular over the phone. We felt very threatened by this company as not only did THEY cancel the policy, they also refused to pay back any money even though they never fitted the box. Since then we have been insured elsewhere and I can assure you it was a FORD FIESTA ZETEC!! Please avoid this company at all costs, I believe it is just a scam and conning young drivers out of money. Very disappointing.