Would have more success trying to phone the pope than Carrot. Every call results in a waiting time of at least 15 minutes before anyone answers. Why not email chat@carrotinsurance.com? Because despite the automated response saying they will respond in 2 days they don't or on the occassions they do they respond by saying call them, so back to square one. When my son advised Carrot he was changing address, they simply cancelled his policy and took £150 out of his repayment. They must pay their staff well if it costs them that much to cancel a policy.
8 years ago
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