Absolute shocking company, for starters you are waiting on the phone for 1/2 hours before someone will decide to answer your call. My son wanted to change his car to a Mercedes A class 04 plate just so he could get to work and back home as it is a new job and shifts, with only two months left on his first year current insurance and already paid £1800+ to these jokers they wanted another £150 for a new black box which are in my view is a complete waste of time and money then they wanted a further £450 because carrot class this car as high risk. It is no wonder that some of these kids with new licences are raging companies like CARROT ripping the off with black box's and over the top insurance quotes. So we shopped around and found one almost a grand cheaper and with out a black box fitted and this company was on confused.com. All i can say is kids beware of these clowns and shop around and don't get roped into high insurance just to get on the road driving.