They are very very unreliable!! I only went with this insurance company because they were the cheapest I could find and I regret doing so! They always put my score down when I've done nothing wrong, always down on usage which I don't understand? They always claim I'm speeding when I never do and put me down on smoothness all the time? And then when I had my first accident the other day the report didn't even come up!!! Since the accident I've been calling up all the time for advice and support and they claimed that my policy would be majorly affected if I got them to do all the leg work. They tried to get me to catch up the guy at faults insurance, and the garage to which my car is in and to personally claim my car is written off, that's their job not mine.dont use this insurance :)