Not very happy. I had a non fault crash on a Friday evening. Carrot are not open on weekends so if you have a crash on the weekend you are screwed till Monday (when I passed my insurance details to the third part he asked if it was joke because of the name not a great choice of name I must say). You are only provided with a hire car if your car is damaged and not written off. Considering I'm under 21 and I'm sure most of their customers are as well I can not take out a hire car of my own so I will now be out of work for a few weeks. On the whole the customer service team are okay although you do get transferred a lot, never had to wait over 15 minutes for an answer so can't knock that. Wouldn't recommend unless you really can't afford anything else