Ok value (if you can class quad figures as ok) but badly worded contract. It states that only 7 journeys a day will be aloud before scores start getting dropped and only journeys above 1 mile will show on the app or on the website. It leads you to believe that you can make short journeys/manoeuvres at no cost but things as little as moving your car out of the garage, or from the street into a parking spot, essentially safe keeping and looking after of the car, will drop scores. The contract sneakily redefines "journey". Now i thought a definition was a definition, so a journey is the act of travelling from one place to another. Based on that i certainly wouldn't class a 0.0 mile "journey", where the car the car hasnt moved an inch, as a journey but carrot do and they abuse this to rate down usage scores and reduce quarterly reward and renewal discount, making an ok value insurance, bad value. Before I had carrot, I had More Than, same telematics box, same system, but more than would remove the 0.0 mile "journeys" and amend the score. I tried the same with carrot, persisting with 3 attempts to get my scores corrected and each time got told no for bad reasons and had the following question dodged; "Why is information that affects my scores and hence quarterly reward and renewal price, being hidden from me?" Overall i thought i had a bad experience with More Than, but having been with Carrot, don't buy Carrot New Driver, get More Than Smart Wheels. Same systems, similar rules, similar prices, but far better customer services.