Not bad... the driving scores make no sense. I go exactly the same way to work everyday and the same way back home, but on every journey I get different scores. One day I can get +10 for my usage, then on the next it'll be +3. I really don't get how by driving the same way each time can affect it, yet when I drive to the shops, about 5 minute drive, I get +10 on everything. Make sure you book a day off work to phone them up, I've used all of my 40 minute lunch on the phone to change my address, and that's before you get put through to anyone. Is my 2nd year with them, only stayed as it worked out cheapest.