TOTALLY INEPT COMPANY. A simple claim, vehicle reversed into the side of our car, after 4 months the company was contacted to find what was happening and we were told that the claim had gone through as we had accepted 50/50 responsibility (which we never did). The claim handler was told this and she said that they would deal with it. This morning we got a call asking if we had contacted the other party's insurance . When I phoned Carrott they asked me to call back which I did and was told that they were dealing with lots of calls so could not say when they would get back to me. Then they hung up while I was talking to them. THEY ARE RUBBISH !!!