DO NOT TAKE A POLICY OUT WITH THIS COMPANY. I called to cancel my policy which I was not happy with after a poor explanation of the Better Driver app and the fact I did not trust the company at all (with good reason it turns out) within the 14 day "free cancellation" as stated on my policy documents. Apparently the policy documents do not match what I have been told on the phone and although my documents clearly state that a full refund will be given within 14 days of taking out the policy, I was not given a refund. This is due to apparently my documents stating that the refund only applies to any extra products such as Legal Cover etc taken out woth Carrot, not the actual policy itself ... MY DOCUMENTS STATE THAT IT IS FOR THE POLICY IT HAS NO MENTION OF APPLYING ONLY TO EXTRA PRODUCTS. It is then that I look deeper into the policy and find a conflicting paragraph stating that I will receive a full refund, less any days I have been insured since the start date (fair enough) and a £30 admin fee will be deduced from the refund. SO WHY HAVE I BEEN CHARGED A £35 ADMIN FEE AND £75 POLICY CANCELLATION AS NOT STATED IN THE POLICY DOCUMENTS CLEARLY? Absolutely disgusting. I will not be recommending Carrot at all to anybody and wish I had researched the company better. I am in my 6th year of driving with 5 years no claims, and after being told I could not protect my NCD over the phone when taking out the policy, and reading on my policy documents that protecting NCD "is available for all covers but subject to qualifying conditions" I do wonder what on earth allows a person to have their NCD protected even after 6 years of driving! Again, something I was not told when taking out the policy that apparently do not qualify for protection - a load of rubbish as I can do this with many other companies perfectly fine. All in all, I am waiting for a phone call from a manager regarding a complaint about the policy documents wording as it is completely outrageous that a company can reword their policy to suit themselves, not give clear information when taking out a policy, and not giving any sort of explanation regarding a Better Driver app until the policy has been taken out and the information documents sent via email - by then, it is already too late and they have got you tied into a contract with them! Never ever again. Will not recommend. Pay that extra £100 or whatever and go with a company that is actually trustworthy and a big brand name. Terrible service.