From the get go I had nothing but problems with Carrot. When filing my policy I had accidently put a typo in the date I obtained my driving licence, i.e. something along the lines of 5/6/16 rather than 4/6/16 and as a result of this carrot made me pay an additional charge monthly with my premium. Whenever I wanted to speak to carrot customer services which over my year policy was perhaps 5/6 times I would spend between 30-40 minutes on hold and in some cases an additional 25 minutes on hold after being put through to another sector of carrot. I also had an accident with a claim and I gave sufficient evidence to show that I was not at fault with this claim. However Carrot showed little interest in fighting my side, even though this is what I paid and extortionate monthly rate for them to do. This claim has been directed at me for the fault, however 10 months later I am still waiting to receive the details of this claim. This has hindered my next 12 months policy when applying for insurance elsewhere. I have very little to thank Carrot for and would not suggest starting a policy with Carrot Insurance. I would suggest spending a little more each month or year to insure with another Company.