Absolutely shocking insurance company !! Been with carrot for 2 years and I've had nothing but bad issues and unnecessary stress because of them ! I am relieved to say I am leaving carrot now after 2 years of terrible experiences and I would not recommend these people to anyone let alone new drivers who they take the mickey out of ! I have always drove sensible and in my first year received 260 pounds in rewards for good driving. Only for the 2nd year to be violated not receive a penny all year for driving exactly the same yet being scored terribly on every journey ! No point in ringing to complain or fight your corner as you get spoken to by an unprofessional and not helpful individual whom just makes you more angry at the situation!! Carrot you are shocking and my experience for 2 years has been dreadful !!! :@