Insuranced my daughter after just passing her test,bought from compare the market saw 4 1/2 star reviews so thought good will go with them. Due to personal circumstances we needed to cancel 10 days in,read through all the policy documents ,it read cancel within 14 days to receive full refund .except for cancellation of black box £50 and admin £35 so £85 in total .Rang them and asked to cancel policy said ok the charges will be £222.39???!!!!!!! Asked why ?? Was told cancellation fee £150 I said no it's within 14 days she said that's changed now ???!!!! What in 10 days !!! I said I'll send certificate of insurance back as stated in policy cancellation section , which you have to do to insure policy cancelled . To be told no you don't need too anymore we've changed that just shred it!!!!???? I explained that my paper work in front of me states charges ,and said not happy with charges to be told read booklet page 5 .we never received a booklet with our policy documents .im very upset to have lost this money companies like this should not be allowed to do this .It's dreadful.I would advice anyone to steer clear of this company as they charge what they like and make up the rules as they go along???!!!