I've been with carrot for way over a year. I renewed my insurance with them in April just because I wasn't able to find a quote cheaper elsewhere. In my first year I did get a good amount of rewards back however since renewing my insurance and driving the exact same I only seem to be getting £6 back. In my first year I had to buy extra miles even though I don't understand how I used up over 1000 miles in October considering I hadn't driven my car at all that month so they had an extra £100 from me. In July I moved 20 minutes up the road and my insurance seemed to go up by £90 but when I then did a quote on their website I found one for £30 more than I was originally paying, I questioned this and was told if I wanted that quote I had to cancel my insurance and pay the deposit for that quote to be able to get it! Paying £236 a month insurance on a 2004 corsa. I then got a newer car in December I had to pay almost £400 to change over the insurance and black box which is an absolute rip off!! So in less than a year I worked out they had had almost £3,000 off of me! I called in march to renew my policy and also questioned why I had been pestered about having to buy extra mileage back in October considering I hadn't even driven my car, the lady apparnetly raised this with the manager and I was promised a call back, 5 months down the line I still haven't had a call back! Also when I renewed my insurance the date for the payments to come out is the 18th however they have only ever taken the payment on this date once. I contacted carrot regarding this and was told 'this is nothing to do with us you need to contact close brothers'. Because of their failure to take the payment on the correct date I missed a payment for the first time, received a letter saying I will have a £30 charge added on top of the missed payment. I'm 36 weeks pregnant and this really stressed me out stress I don't really need so my mum called close brothers on my behalf and a lovely guy had spoken to the manger and agreed to take off the charge and confirmed there was a miss communication between themselves and carrot regarding the date and had confirmed from now on the payments will be taken on the 18th which is when it is meant to be taken, this was a relief. My mum then called carrot after to discuss the call back due in march a lady called Samantha told my mum that there is defiantly something weird going on and that I am surely due some sort of refund for things I'm paying for that I didn't need was told she would call Friday or Monday it's now Wednesday still no call back. And to top it off carrot have taken the missed payment WITH the £30 charge:) I'd stay away from these! They also took an early payment from my boyfriend which he missed due to the fact I wasn't taken on the correct date, they sent a letter with a date for the payment to be retaken only for them to then take it 1 week early they then cancelled his insurance without telling him so he was driving around for 4 days without insurance!! They then had the cheek to renew his policy in February bearing in mind he had sold his car!!!