The most horrific insurance I have ever used! The Bluetooth device and app is the most shambolic thing I have ever come across. After sending multiple emails and having various phone calls with carrot insurance the app is still monitoring journeys I have never done. Monitoring me driving early hours of the morning and while I'm at work. Monitoring more miles for a journey that takes maybe a 10th of the mileage it is claiming. No one has sorted anything, no one has offered me anything. I guarantee this problem will be reoccurring for the next year now. Why have these devices not been checked and tested before using them with customers. Hopefully I will find another insurance to go with soon and give this one the elbow. After seeing other people's reviews, everyone is having the same issue. STAY AWAY from this pathetic excuse of a company.