Like alot of companies today they are modern take extortionists racketeers. Like Sky whom package the shows that you are like to want to watch in different packages (all done by careful analysis) resulting in having to buy more packages than you wish to get the three shows/channels you do wish to watch Carrot add to their profits by taking money for extra miles over what you conjectured at the beginning you would use. Now where this completely legal and any complaint to the ombudsman would probably go unheard. Is it fair?, something I'm afraid today that is minimised to sour grapes! When you go to the shop to buy milk and bread you do not expect to be forced to buy a 60" telly. However, to be told that should you wish to have broadband that you have accept the caveat of having the price hiked at any time or that you must take it for 24 months - we all accept it. Why? We would just go to another shop and buy the milk. Yet large companies buy up all the competition and we are forced to accept these ludicrous additions and should we decide that their service is poor and decide to go to another shop to buy BB.... We find that does not matter you must pay the months and still pay the new provider or go into black-marked debt. Our governments do not protect us and the large companies back each other down to their UNFAIR policies. Yet, for Carrot to milk a young person for another £200 notes for having the audacity to underestimate how many miles they may do over 12 months is unacceptable and worse for their share-holders, owners and policy-makers make exorbitant profits for themselves from this blatant disregard for their policy holders is a disgrace. Where I am also aware that there are more like them than we would all like does not make it right. And more importantly the more we all accept this their genocidal approach to our purses and wallets - it CAN ONLY GET WORS!