App doesn’t calculate overall score for the policy year correctly. Have my insurance with carrot since June 2017. So it’s 22 weeks I am with them. I normally use my car 2/3 times weekly and do short trips. So my weekly trips would be averagely 8 maximum. I always get 10+ every week. So my smoothness always 10+, speed 10+ and usage 10+. I believe out of 22 weeks may be one or two weeks I had average weekly score was around 7 but other 20 weeks my score for the weekly was 10+ always. Now when I have checked my overall score for the policy year yesterday evening was 7.3 and today morning it suddenly drop down to 5.2 without any trips. When I called customer care they told me I have smoothness 5 once in August. My question is how doesn’t they actually calculate it and they had no clue answering it. I am really disappointed with them as they are intentionally dropping customers score down. So my calculation would : if I with them 22 weeks and make 8 trips average week ( 22*8=176 trips). So out of 176 trips just example my smoothness was 10 in 20 times and in two occasion may be 5 and 7. So total smoothness score would be 200+5+7= 212 Same with speed and usage which I think more than that. So 212+212+212= 636 my policy year score and divided it by number of trips, which is 22*8=176 Now total average score for the policy year would be (636/66 (22 weeks *3 category)= 9.6 But they’re showing it 5.2 worst company ever.