I have already had an awful experience with you as your engineer came to fit the black box on my car after turning up 5 hours late ,& after I had took the intire day off work he turned round and said not fitting the box mate this car is modified ? No I said it’s not I can assure you ? Only to get the cold shoulder and he left I then got a cancellation notice from you saying that you can not insure modified cars . It again I said is not modified . But I was almost called a liar by your college and had to get a mechanic to confirm that the car is indeed standard ,only when pictures as evidence were sent did I get a response from you to say ok it’s not modified we will after all insure the vehicle , I then get another email to say as I had gone over the allotted time for box fitting again you were to cancel the policy . ? Hello!! it was you who didn’t fit the box ? Not my fault really so left a little confused & indeed worried that I would now have a policy cancellation on my head . I had to ring you at my expense to sort out the mess . Which I now hope is sorted but from past experience I’m not convinced . Regards Lewis Giles disgruntled insureee