The first year with carrot was fine, they dealt with my queries and I can't say much about their customer service as I never really had reason to call. However, upon renewal they upped my policy by an extra £20 or so per month. This obviously adds up at the end of the year... I was told that the likelihood would be that my policy would decrease after my first year. Well clearly not. Not only did they not offer any sort of explanation as to why my policy had risen, the other factor is that for the whole time my car was insured with carrot I barely ever drove it! I only make the occasional trip home about 3 times a year and rarely drive it otherwise, I never had an accident or anything along those lines to warrant my policy going up and yet, there it was, they needed more cash from me. Very very disappointed with this service and fully intend to end my policy as soon as possible. That is if I can find the £150 they charge you to leave. Massively overpriced, direct line is hundreds of pounds cheaper and I wish I'd gone with them in the first place. On top of this I was getting regular calls from carrot saying my box was faulty, and I mean regular, practically every week they called me to tell me they weren't getting any information from my telematics box, despite me telling them every single time they weren't receiving information as I wasn't driving the vehicle! Yet, they still continued to call me on a regular basis asking the same thing over and over again with exactly the same response. Very dissatisfied with this service and certainly would not recommend.