I had problems with the app recording my journeys from the start of my policy. Even when I wasn't using the vehicle everyday I would receive text messages and emails telling me to connect my Bluetooth. After repeated contact with Carrot Insurance they decided to cancel my policy. Not only have they charged me £105 for Cancellation and Admin Fees but a whopping £318.95 Premium Funder Clawback!!!! Where was that ever mentioned in their paperwork? Nowhere! My advice would be to not touch this company with a bargepole. You might think you are saving money but you are at their mercy and they have none. Overall, a very stressful experience.