Unbelievably bad company. They tell you to leave the app open so you do and they accuse you of closing it when you haven’t. They don’t listen and make you feel like a criminal when you’ve done nothing wrong! Totally disgraceful in their non existent customer service. If you need to ring them keep a good 2 hours spare! They really are a shambles. You do everything they tell you to do, the data reads on your phone yet they tell you the app hasn’t been opened all the time! Totally a “computer says no” company and that’s final. They’re right and you’re wrong. SERIOUSLY DO NOT GO WITH THEM. TOTALLY USELESS!