Bunch of crooks!!!!! Cancelled my daughters insurance after 2 1/2 weeks without giving a reason. Called, spent over an hour on hold only to be told there was a problem with the bluetooth receiver (which is their product). My daughter complained that she didn't want a cancellation against her name and they said they would allow her to cancel it at a cost of £128.95!!!!!. Told her to cut her losses, can you imagine needing to contact in the case of an accident - no thanks! Will check independent reviews next time as the ones on the comparison sites were ok - probably fake. Shame on Aviva for underwriting them, will not use Aviva in protest too now. As most of the other people have said - avoid this insurer if you know whats good for you.