A very stressful and unpleasant experience My son took out a car insurance policy at the end of March 2019. On 30th March he broke a bone in his foot playing football and was unable to drive the car. I drove the car and parked the car on the driveway where it was parked for 3 weeks -( I was covered by my own car insurance). For the first week he received a minus score and received a cancellation notice. He tried to contact to ask why but had to hang up on 6 occasions as the hold time was well over 50 minutes. The next two weeks were amber scores and again he couldn't get in touch. During the next month he received two further cancellation notices demanding an additional £40 premium charge and £200 - Both were for slight inaccuracies in filling out the request for quotation. On the last occasions he has tried contacting to pay the additional premium but has not been able to speak to anyone after holding for over 50 minutes, He tried emailing and facebook contact and was told that apologies they were extremely busy and someone would be contacting him the next day to take payment. No contact. On one occasion when we managed to contact - prior to deciding to pay the additional £200 (after 60 minutes) we requested to speak to the cancellation team - we were put on hold again for a further 40 minutes at which time we had to hang up due to work requirements. With only two days left before the cancellation deadline we looked on line reviews and realised that there were many customers who had the same issues and read that customers who had their policies cancelled had suffered huge increase in premium when trying to find alternative providers. We tried to contact the cancellations line but after 60 minutes gave up. We have since taken out an alternative policy and have issued a cancellation notice by facebook and by email - currently with no response. I cannot understand why this company can achieve a three start rating given the appalling service that they provide. I read recently in a financial advice article that companies with bad reputations employ IT companies abroad to write false reviews to counter the poor reviews. If you look closely on trust pilot it is very easy to spot the non genuine review. This has been a very unpleasant experience with a heavy financial loss and looking at the reviews there are many people who have been cheated by this company. If anyone reading this has the same problem please can you write a review but share it with the pubic on facebook - Also please contact the financial Ombudsman and register your compaint.