Firstly to get into contact with the company is such a lengthy and tedious ordeal. The voice says the same sentence over and over, it takes way too long. Even to contact them via social media can take up to a week or so. The black box expectations are not realistic. What so ever and can cause you quite a bit of stress if you are aiming for a good score. The cost of adding extra miles to your policy is ridiculous especially compared to other car insurers. I’ve also received emails that do not reply to me that state that I could have my policy cancelled if certain documents are not provided which again caused quite a bit of stress that was unnecessary.