Within 24 hours of buying my policy online, my dad (who is on my insurance as a named driver) told me he’d received a speeding fine in the previous 12 months. As I live away from home I hadn’t been aware of this earlier but as I’d arranged my policy well in advance of my renewal date (meaning the policy hadn’t even started yet), I hoped it would be quick and simple to update Carrot with his new information and pay a small additional premium. Getting through to Carrot is ridiculously slow - you’re stuck in a queue for ages no matter what time of day you call (& at god knows what cost!). The online contact/email is pointless as they don’t reply for days, if at all. The additional amount they wanted to charge was extortionate so I instead asked them to take my dad off the policy. Their ‘admin fees’ are a complete rip off and they charged me £75 just to make this simple change to a policy that wasn’t even up & running yet!!! Their set up requirements are ridiculous e.g. having to provide everyone’s licence details via a request to the dvla. I can only hope I don’t need to make a claim and will NOT be using them next year.