Trying to contact them is a massive ball ache, you miss one of their calls and ring the number they’ve provided, just for you to have to sit and go through all the options (them asking for a call back not being one) and even if you do make it to the end, then you’re just on hold for 40 minutes. Same with their Live Chat feature, takes just as long if not longer to connect to an Operative, and when you do they seem under equipped to actually do anything from their end because of security reasons, thus suggesting to ring them instead; it’s just one bit vicious circle. After having a Red Week in which all my scores were negative, i was determined to make amends and better my score as 2 consecutive Red Weeks leads to termination of your policy. But then there’s the problem of getting out of the Red Week. You drive too long and Usage goes down, you drive a distance that they say you can walk instead and Usage goes down. Usage was the main problem for me as my speed and smoothness were both green and adequate. Would definitely not recommend but I can’t leave as I will he charged 48% of my policy amount, which equates to just £1000. Absolutely ridiculous.