They are very friendly and helpful, however the black box is annoying as heck and the scores can sometimes just fluctuate. The usage is something that hurts me a lot. You can’t make more than 7 journeys in a day or in a 24 hour rolling period otherwise your usage score is affected negatively. My scores for the past few months: speed:10 smoothness: 9-10 usage: -7 If it goes too low, they can void the policy. Just going and collecting my son from school is 4 journeys altogether (1 every-time you start the engine). I’d recommend only if you are not in need of the car more than 5 times a day (even small journeys count towards the total score).