Bad service, wish I read the reviews before joining up. Was the cheapest option but now cancelled and happy to pay extra for better service. Recieved the same text/email threatening me that they will cancel my policy because I had a red week. The ratings were very inaccurate, I'd do the same drive and one day have Red mark another day have Green mark, both drives would be similar time & drove exactly the same. Phoned up to cancel the first time & was on hold for 30 minutes, told them I wanted to cancel was put on hold for another 10 minutes, by this time I'd given up as I had other things to be getting on with. I thought I'd drop them an email just to let them know I'd be cancelling but still haven't recieved a response. Phoned the next day was on hold for 30 minutes again, when I said my reasoning for cancelling was due to the threatening emails recieved she said this is the first time someone has complained about this & she'll look into it... most if not all the bad reviews mention the threat of Carrot cancelling the policy, so this shows they aren't bothered about how their customers feel. Would recommend anyone to read up about Carrot before joining.