Carrot insurance themselves are brilliant. Always very accommodating when I’ve called them with an issue. However one improvement I can suggest is the Better Driver app. It’s very faulty. Carrot emailed me themselves and informed me they spotted an issue and they would fix it but it still isn’t working properly. Says I’ve used miles and driven when I haven’t which results in me losing miles, constantly scores me badly, and when I am driving it cuts off my journey half way through. I’ve tried emailing them about this as it’s frustrating and I don’t want to lose out on miles I haven’t even used but have got no response and no help with this.