The only way to contact carrot insurance (unless you’ve been in an accident) is through a live chat which only operates between 9-6 (aka times when most people are working). So, several times now I’ve had to spend my lunch break trying to convey issues with my Carrot Wingman (which broke within 3 weeks of getting it and despite me ordering a new one it hasn’t even been dispatched). I’m sure the agents on the live chat are lovely, competent people but they’ve not been very helpful to me. I’ve been told to detach my carrot wingman and reset it, but it doesn’t come off the windscreen and I’ve been told to get it off with a credit card but it still won’t come off. I’ve asked how I’m supposed to reapply it once it’s detached but that part of my question was ignored. I was also charged an admin fee of £28 to change a mistake made on my application form (TWENTY EIGHT BRITISH POUNDS to change one number!). I wouldn’t put it past this company to penalise me for not being able to record my drives, despite being in contact thrice without anyone taking the initiative to send me a new Wingman.