I am very unhappy with the difficulty of communicating with Carrot. The live chat disconnects over and over again making it impossible to resolve any issues. I requested a call back due to this difficulty and I missed the call as I was at work and then the voicemail said to contact by chat again. I think the level of communication is a disgrace. Can someone call me please? I want to cancel my renewal. You should allow customers to pick up the phone and speak to people. Also my renewal quote is very high I've found a cheaper quote which reduced my premium by £350.00.