I found carrot insurance to be a cheap option as I am a new driver and this can usually be quite expensive. However, I feel the description of each policy I.e. new driver and better driver need to be better as I was put under the better driver policy as I have had my license for 2 years even though I’ve had NO experience driving which the company state is needed to be under this one. Although the better driver is fine to use, it caused a lot of confusion for a new driver like myself. I also agree that communication needs to be improved. When you call it gives 2 options, 1. Make a claim 2. Installation of black box However, if you need neither of these then this is not useful and using the live chat can be hard as what I may have needed to talk about does not come as an option when the automated message appears when you begin.