First off, the price is without question the cheapest I have found after hours of hunting around and calling several other companies, so for that it’s a 10/10 - I have only had to speak to the online customer service once since this policy has been taken out, it solved the problem temporarily so I’m currently in communication with them regarding the Better Driver App. As I qualified for the App rather than the Black Box I found fro the first 3/4 weeks of the app it worked perfectly fine, easy to use, simple instructions, and the weekly treats you can collect are decent and all relevant places I would shop. Further down the line with the app, it’s starting to show signs off weakness, it’s not recording my driving properly and sometimes not even registering I’m driving at all. Luckily when this happens your score stays at 0 so I’m assuming it’s a fail safe so you don’t get your policy cancelled and doesn’t go into the red. Overall the insurance is fine, the app could use some touching up and re-development but apart from the app, haven’t found any issues with the insurer at all! Would rate a solid 7/10 overall.