Awful Customer Service. Contacted by email on their website to receive a response a few days later that this was no longer a form of contact. All comms must be done over live chat. When using the Live Chat Service it advises of a 5 minute wait time - this was over half an hour. Completely unhelpful customer service with regards to their app not correctly recording alerted journeys. Cancellation charges for policies are excessive to keep customers and with no level of service. AVOID
5 years ago
Carrot Insurance has a
3.8
average rating
from
3,599
reviews
