Terrible Company. No customer interaction or service; CUSTOMER SERVICE DOES NOT EXIST. Terrible, faulty and non-functioning app. The app is used as your box but if you lose signal, lose bluetooth or mobile data, your app disconnects. Ever since February 2019, they've made an update that meant your phone app does not track what your car does hence you're in risk of being considered not covered for insurance. They haven't fixed it as of yet. As the car doesn't get tracked but the faulty bugged app, it also means you dont get good scores if you drive safely and you won't get the rewards they promise you for driving safely every week. Customer service is non existant as the number they provide directs you to their website which barely helps you. For some reason they have deleted my account for their website dashboard. Looked up forgotten password and they said that my email was not associated with an account but I know for a fact I made one when I bought the insurance. I'm trying to find help about this on their website but it's not an option on their web chat or their help centre. Even ringing their phone number will provide no help whatsoever! Absolutely terrible. I will never renew with them and even if they cost the cheapest. They are more trouble than it's worth. They are equivalent to fecal matter.