Chose this company because they are one of the cheapest car insurance companies for young people, but will not be renewing. Since downloading the app and linking with my car via Bluetooth, only a very small percentage of journeys have been accurate. The mileage is always incorrect, and the usage is always incorrect because it does not recognise that my journey has ended (by turning the ignition off) so has recorded up to an 11 hour journey for a 25 minute journey. I have contacted Carrot via live chat a few times now, and am repeatedly told that the journeys are being looked into but, looking at other reviews, the issues are never resolved. I do not appreciate the lack of phone number to be able to contact Carrot, as it can be difficult to get your point across via online messaging. Very dissatisfied and am considering paying the get-out fee, in order to save me the stress of continuing with this insurance.