I was unaware that the black box measures the softness, duration and speed. When on the phone purchasing the insurance he just told me it measured me on my speed. Since having my insurance I haven't once went over the speed limits having a 10+ score but the softness is giving me negative scores due to the types of roads I'm driving on (e.g if the roads have pot holes in/bumpy not soft) which is not my fault. As a result it's making my overall score fall loads. If I knew this was the case I would of searched for other insurance companies. Also the guy told me on the phone there's no time limits on when you can drive. However I found out that it actually makes my driving score worse if I drive between 11pm-5am.