Everything has been straight forward from the start, their customer service team is extremely helpful and their live chat option is efficient and easy to use, all queries can be answered on there which is great as you don't have to wait in ridiculously long call queues! I would recommend this insurance company for their insurance prices, cheapest I could find. Setting up my black box was very easy, all done through the app - a few photos of my car and my documents and everything is good to go. Automatically connects with my car making it easier for if I'm ever in a rush! Saves the hassle of someone coming out to fit it I really cannot recommend this insurance company enough, brilliant from start to finish.