Firstly, the service in which you provide is very efficient and extremely helpful. Secondly the apps in which allow you to review your driving style score is good as it allows you to make improvements, however on that note I wish as a customer I was made more aware of what the driving was tested on. When buying my insurance with carrot it was only bought to my attention that my driving score was tested on keeping to the speed limits not other factors such as smoothness. This is very irritating as my smoothness score is always very low due to the surfaces of the road which I drive on which I cannot help as a result my score is always lowered. My score remains at round 6-7 and for the 3 months being with this insurance I haven't abused the speed once so this does make me consider finding other insurers. Lastly, I still have not recieved my carrot insurance card. Shannon bryant