Generally quite good insurance - my only issue is that we had some incorrect statistics recorded on the app, which impacted the overall driving score and ultimately the renewal discount and cash reward for the quarter. I telephoned Carrot and advised this - no-one got back to me to advise what had been done or if the information had been rectified. You can't offer a service like this if you're not going to accept that there will be times when it makes mistakes and 'human' intervention is required. Hence, upon renewal, we'll be going for a policy without the 'black box'......