AWFUL!! Paid for a full year in full, then had to pay another £200 on two separate occasions as they said I went over my mirage, for them to tell me it was an it problem with my box so I hadn't gone over, however was to late for a refund! I had a crash which was not my fault and all I got was a voice mail to tell me I'd have to go somewhere else if I wanted to claim as they wouldn't do it. Lost my carrot card, claimed a new one had to pay 5pounds for it for them then to tell me they couldn't replace it as I had moved house in the meantime even though my policy had been updated! Never had so many issues with an insurance company before... You get what you pay for.. Cheap, awful service and end up being a rip off anyway!!! Stay clear!