nephew got insurance with carrot, it's been nearly 2 weeks and they've only just decided to fit the black box, the black box fitter turns up (who as it turns out is a bit of jobsworth), refuses to fit the box claiming the car is modified, and them proceeded to contact HQ (instead of advising us of the issues so we could fix them ie the peugeot gti alloy wheels and peugeot gti rear spoiler, which has very little difference to the standard one with slightly darkened rear brake light lenses), a short while later carrot contact my nephew to inform him the policy will be cancelled in 7 days and he will be blacklisted unless he cancels the insurance himself within this time. So I phoned them to see if we could rectify the issues they raised (basically taking the car back to complete factory standard) which wouldn't have taken longer than an hour as we have a donor car for parts, anyway they told me that even if we did resolve the issues they wasn't interested in carrying on the policy. Is it me or does this seem very petty as I was more than prepared to put everything right?? They even said that most insurance companies would have allowed us to, but it's not part of their policy.